Frequently asked questions
Q: What's inside a Nokbox?
Your Nokbox has 14 different categories that account for every aspect of your life. Within each category is a set of labeled folders, covering different accounts, insurance policies, your pets, information about your home, your investments, your memorabilia, your health history, your ancestry, and so much more (66 in total). Inside each folder is a checksheet customized for that topic. On one side of the sheet, it tells YOU what to put in the folder. On the flip side, it provides your Next of Kin (NOK) with a place to organize that particular item and stay accountable as they manage your estate. The box also comes with a key organization system and a separate document holder for things like titles and birth certificates (and death certificates). When you're gone, this box acts as a map for your NOK, helping them find everything they need. While you are living, the Nokbox will keep you organized through the rest of your life.
Q: This sounds like something for old people. At what age should I set up my Nokbox?
You do not have to be old, nor on your death bed to put together a box. In fact, it would be much easier for everyone if that wasn't the case. If you are just starting out in adulthood, you may not have a lot to put in your box. However, as life goes on, you will. Having a box gives you a place to keep and manage everything and you can avoid having any other files around the house. When you go to apply for that mortgage, or file an insurance claim, or sell your vehicle, you can go right to your Nokbox to grab information you need. It's pretty awesome, and the Nokbox makes a great wedding or housewarming gift. No matter what your age or phase in life, it's a great idea to have a Nokbox!
Q: If I'm married, do we need one box, or two?
This can be a tough question, as it depends on how intermingled you keep your accounts. We suggest starting with one, and then seeing what you may need to supplement. Some couples wind up buying two boxes, while others get a Lite kit to add some extra sections to their existing box.
Q: Why isn't this a digital product?
The Nokbox is the paper trail for your digital life! We all have so much online, on paper, and in our minds: it's hard to keep track. The Nokbox does NOT replace your digital information: rather it helps keep track of it! You do NOT need to handwrite the answers directly on the forms/checksheets: you can simply drop in statements you have or type up your own answers on your computer, print them out, and drop them in. The Nokbox aims to ELIMINATE the rest of the paper in your home: we just want you to have ONE piece of paper for everything you've got. Think of it as a giant index for your life.
Q: How do I keep my Nokbox secure?
How do you keep your file cabinet, your bills, your laptop, or your current files secure? Do the same with your box. The Nokbox also provides you with a zippered document bag for passports, birth certificates, titles, etc., so you can place this bag in a safe. We suggest a few ways to keep your passwords secure as well (we do not suggest writing every single one down in the box).
Q: What if I already have a file cabinet or a box?
Buy a Nokbox Lite! This kit contains everything in the Original box, except the folders, hanging folders, and box. You get your stack of manila folders, label them with labels we provide, add them to 15 hanging folders, label those with our hanging tabs, and drop a check sheet into each folder.
Q: How do I set up my Nokbox Lite?
Please scan the QR code that came with the directions: it's right in the beginning! It will take you to a video that shows you what to do, step by step.
Q: Do you have a Military Discount?
Yes we do! And thank you for your service. To access our military discount, you must be enrolled in the ID.me program to verify your military status. You can sign up at www.id.me. Follow these steps: Add your items to the cart and hit CHECK OUT. Look for the option to sign in to ID.me and select it and sign in. You will see your discount applied before you check out. Note: If you are using Shop Pay, it may block the log in link. If this is the case, try checking out as a guest.
Q: What's the return policy?
If something is missing or damaged in your order, please reach out to help@thenokbox.com and we'll take care of it right away. We do not accept returns just because you changed your mind. Within 7 days of receipt, email us at help@thenokbox.com with your order number. We will send you the Return Form. You'll send the box back postmarked within 7 days of our receipt of your form. If the item arrives fully intact, undamaged, and unused, we'll send you a refund for the product. We do not offer refunds on shipping or after 7 days of receipt. If you got free shipping, we will deduct the shipping fee from the refund. Good customer service is a value at The Nokbox - we'll take care of anything that isn't right, quickly.
Q: Which box/kit should I choose?
All of our kits contain the same information and work for every household. If you don't have much yet, the Original is a great start. If you have too much paper, we help you eliminate it down to ONE document per category. If you already have folders or a system, select the Nokbox Lite. If you already have a storage box or want your own container, get the Base Kit. The Nokbox Original and Nokbox Fireproof are the Base Kit plus a container. Click here to watch a video to learn more about the different kits.