Q: What's inside a Nokbox?
A: Your Nokbox has 14 different categories that account for every aspect of your life. Within each category is a set of labeled folders, covering different accounts, insurance policies, your pets, information about your home, your investments, your memorabilia, your health history, your ancestry, and so much more (66 in total). Inside each folder is a checksheet customized for that topic. On one side of the sheet, it tells YOU what to put in the folder. On the flip side, it provides your Next of Kin (NOK) with a place to organize that particular item and stay accountable as they manage your estate. The box also comes with a key organization system and a separate document holder for things like titles and birth certificates (and death certificates). When you're gone, this box acts as a map for your NOK, helping them find everything they need. While you are living, the Nokbox will keep you organized through the rest of your life.
Q: This sounds like something for old people. At what age should I set up my Nokbox?
A: You do not have to be old, nor on your death bed to put together a box. In fact, it would be much easier for everyone if that wasn't the case. If you are just starting out in adulthood, you may not have a lot to put in your box. However, as life goes on, you will. Having a box gives you a place to keep and manage everything and you can avoid having any other files around the house. When you go to apply for that mortgage, or file an insurance claim, or sell your vehicle, you can go right to your Nokbox to grab information you need. It's pretty awesome, and the Nokbox makes a great wedding or housewarming gift. No matter what your age or phase in life, it's a great idea to have a Nokbox!
Q: If I'm married, do we need one box, or two?
A: This can be a tough question, as it depends on how intermingled you keep your accounts. We suggest starting with one, and then seeing what you may need to supplement. Some couples wind up buying two boxes, while others get a Lite kit to add some extra sections to their existing box.
Q: Why isn't this a digital product?
A: The Nokbox is the paper trail for your digital life!
We all have so much online, on paper, and in our minds: it's hard to keep track. The Nokbox does NOT replace your digital information: rather it helps keep track of it!
You do NOT need to handwrite the answers directly on the forms/checksheets: you can simply drop in statements you have or type up your own answers on your computer, print them out, and drop them in.
The Nokbox aims to ELIMINATE the rest of the paper in your home: we just want you to have ONE piece of paper for everything you've got. Think of it as a giant index for your life :).
Here are a few other reasons it's helpful to have a paper file:
- When you die, there is paperwork involved. Your NOK will receive checks, payoff statements, death certificates, and lots of other paper. They need a place to put it all.
- Paper provides a place to make notes. You may want to jot things down, in your own handwriting, about different accounts or items. Your NOK will definitely be jotting things down as they go ("dial ext 455579 to reach Kim at the insurance company"). Especially if there are multiple people or siblings handling an estate, people will need a place to jot things down
- There are services out there who will store all of this stuff for you. We just aren't one of them.
- There are no passwords involved, no encryption, and no hacking into a laptop--it's just a file, and it's easy.
- Your life may be all digital, but think about who will be taking care of your estate. Will all digital work for them? Or, vice versa--maybe you are all paper, and your NOK is all digital. They will need to go through and organize all of your papers before they can digitize anything. The box makes it easy for them to do so.
Q: How do I keep my Nokbox secure?
A: How do you keep your file cabinet, your bills, your laptop, or your current files secure? Do the same with your box. The Nokbox also provides you with a zippered document bag for passports, birth certificates, titles, etc., so you can place this bag in a safe. We suggest a few ways to keep your passwords secure as well (we do not suggest writing every single one down in the box).
Q: What if I already have a file cabinet or a box?
A: Buy a Nokbox Lite! This kit contains everything in the Original box, except the folders, hanging folders, and box. You get your stack of manila folders, label them with labels we provide, add them to 15 hanging folders, label those with our hanging tabs, and drop a check sheet into each folder.
Q: How do I set up my Nokbox Lite?
Please scan the QR code that came with the directions: it's right in the beginning!
It will take you to a video that shows you what to do, step by step.
Do you have a Military Discount?
Yes we do! And thank you for your service.
To access our military discount, you must be enrolled in the ID.me program to verify your military status. You can sign up at www.id.me.
Follow these steps to get your discounted Nokbox:
Add your items to the cart and hit CHECK OUT.
Look for the option to sign in to ID.me and select it & sign in.
You will see your discount applied before you check out.
Note: If you are using Shop Pay, it may block the log in link (we don't know why). If this is the case, try checking out as a guest).
What's the return policy?
If something is missing or damaged in your order, please reach out to help@thenokbox.com and we'll take care of it right away.
We have had very few full returns--pretty much everyone loves their Nokbox! We do not accept returns just because you changed your mind or decided you don't feel like putting together a Nokbox. We assemble these boxes by hand and they require lots of work to create and to ship.
If for some reason there is an issue with your product, here's what to do: Within 7 days of your receipt of the package, email us at help@thenokbox.com. Share your order number and what's going on. We will send you the Return Form that must be completed before we can process your return.
You'll send the box back to us, postmarked within 7 days of our receipt of your form. If the item arrives fully intact with the folder contents unpackaged, undamaged, and unused, we'll send you a refund for the product.
We do not offer refunds on shipping and we do not offer refunds after 7 days of receipt. If you got free shipping when you bought the product, we will deduct the shipping fee from the refund.
Good customer service is a value at The Nokbox. We'll take care of anything that isn't right, and we'll do it quickly. But please be kind. There is nothing whatsoever that should make anyone angry or frustrated with The Nokbox--we're happy to take care of you and fix any problems there might be.
Which box/kit should I choose?
All of our kits contain the same information and work for every household.
"I don't have that much"
You may think the box has more than you need, but you'd be surprised with the number of items in your life that the Nokbox covers. From friends & neighbors, to taking care of your car, to knowing where to shut off the water to your house, there are so many details in life. The kit covers all of them. It's also important to let your NOK know what you DON'T have so they don't go looking for it!
"I have too much!"
Conversely, you may say "I have so much paper, it won't fit!" We aim to help you eliminate that paper! We help you just take ONE document from every category or item and put that in the box, and SHRED the rest.
"I already have folders or a system started, and I want to save some $"
Select the Nokbox Lite! It has all of the instructions/checksheets you need, labels to put on your own folders, and all of the accessories. Use your own materials. The result will be the same (although you can personalize it the way you'd like!)
"I already have a storage box" or "I want to put this in my own container"
Get the Base Kit! It's our complete kit, ready to go: you just drop it into any container you'd like.
The Nokbox Original and Nokbox Fireproof are the Base Kit plus a container. Otherwise, there is no difference!
Click here to watch a video to watch to learn more about the different kits